Refund policy

Refund & Return Policy – Fit & Go

At Fit & Go, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or different from what you ordered, please contact us and we’ll be happy to assist.

1. Returns

You can request a return within 14 days of receiving your order, provided that:

The product is unused and in its original condition.

The original packaging is intact.

All accessories and included items are returned.

The product has not been damaged or misused.

 

2. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact Fit & Go within 48 hours of delivery.

Please provide your order number and clear photos/videos of the product and packaging so we can review the issue.

If the issue is confirmed to be our responsibility, we will arrange a replacement or refund.

3. Change of Mind

If you change your mind about your purchase, you may request a return within the applicable return period, provided the product is unused and in its original condition.

Return shipping costs may apply for change-of-mind returns.

4. Refunds

Once the returned product has been received and inspected, we will confirm whether your refund has been approved.

For Cash on Delivery orders, refunds may be processed through bank transfer or another available refund method.

For prepaid orders, refunds will generally be made through the original payment method where possible.

Please allow several business days for the refund to be processed, depending on your bank or payment provider.

5. Exchanges

If you receive a defective, damaged, or incorrect product, Fit & Go may offer a replacement depending on product availability.

6. Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been dispatched, cancellation may no longer be possible. In this case, the order may need to be returned according to our return policy.

7. How to Request a Return or Refund

To request a return or refund, please contact Fit & Go with:

Order number

Customer name

Reason for the return

Photos or videos, if applicable

Email: Support@fiitandgo.com

Our team will review your request and provide you with the next steps.

8. Important Notice

Returns and refunds are subject to the conditions stated above and applicable consumer protection regulations in Egypt.

Fit & Go reserves the right to reject returns that do not meet the eligibility requirements outlined in this policy.