Shipping policy

Shipping Policy

Last Updated: August 26, 2026

Thank you for shopping with Fit & Go. We are committed to delivering your order quickly and securely. Please read our Shipping Policy below for information about order processing, shipping times, and delivery.

1. Order Processing

  • Orders are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak periods, promotions, or holidays, processing times may be slightly longer.

2. Shipping & Delivery

We currently ship throughout Egypt.

Estimated delivery times:

  • Cairo & Giza: 1–3 business days

  • Major Cities: 2–5 business days

  • Remote Areas: 3–7 business days

Delivery times are estimates and may vary depending on your location and courier availability.

3. Shipping Fees

Shipping charges are calculated during checkout based on your delivery location.

We may offer free shipping on selected products or orders that meet a minimum purchase value. Any applicable promotions will be displayed during checkout.

4. Order Tracking

Once your order has been shipped, you may receive a tracking number or shipping confirmation, depending on the courier service used.

If you have not received an update within the estimated processing time, please contact our customer support team.

5. Delivery Delays

While we work hard to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

  • Weather conditions

  • Public holidays

  • Courier delays

  • High order volumes

  • Incorrect or incomplete shipping information

  • Events beyond our reasonable control

Fit & Go is not responsible for delays caused by third-party shipping providers.

6. Incorrect Shipping Information

Please ensure your shipping address and contact information are accurate before placing your order.

Fit & Go is not responsible for orders delayed, returned, or lost due to incorrect or incomplete shipping details provided by the customer.

Additional shipping charges may apply if an order must be reshipped.

7. Failed Delivery Attempts

If the courier is unable to deliver your order after multiple attempts or cannot contact you, the package may be returned to us.

Additional shipping charges may apply for resending the order.

8. Damaged Packages

If your package arrives visibly damaged, please:

  • Take clear photos of the package before opening it.

  • Contact Fit & Go within 48 hours of delivery.

  • Provide your order number and supporting photos or videos.

We will investigate the issue and provide an appropriate solution in accordance with our Refund & Return Policy.

9. International Shipping

At this time, Fit & Go ships only within Egypt.

If international shipping becomes available, this policy will be updated accordingly.

10. Contact Us

If you have any questions regarding shipping or your order, please contact us.

Fit & Go

Email: support@fiitandgo.com 

We appreciate your trust in Fit & Go and thank you for shopping with us.